ABU DHABI: M42, a global tech-enabled health powerhouse, has achieved the prestigious Global Healthcare Accreditation (GHA) Certification for Excellence in Medical Travel Patient Experience from the United States for its pioneering approach. With an outstanding overall score of 91 percent, this certification reaffirms M42’s commitment to delivering exceptional care and support to international patients throughout their journey.
The International Patient Services (IPS) department at M42 provides personalised support through assigned Ambassadors who assist international patients and their companions, ensuring a seamless journey from their first initial contact to their departure.
M42 now joins the elite ranks of globally recognised healthcare providers by securing the GHA Medical Travel Patient Experience Certification, marking a significant milestone in advancing the region’s medical tourism sector.
Hasan Jasem Al Nowais, Managing Director, and Group Chief Executive Officer of M42, commented, “M42 uniquely
combines traditional health-tech and healthcare provision to address health holistically, not just healthcare. We proudly continue this approach across our world-class global network. Receiving the first Global Healthcare Accreditation certification in the region reaffirms our commitment to the well-being and safety of those we serve. Our priority is people, not just patients and this accreditation acknowledges not just our dedication to the people in our care, but also strengthens the UAE’s position as a premier destination for medical tourism.”
The UAE has become a hub for medical tourism and is a rapidly growing industry. According to recent statistics, the medical tourism market is expected to grow substantially. By 2027, the UAE’s medical tourism market is projected to reach US $273.72 billion, showing a significant increase from US $104.68 billion in 2019. In terms of the number of international medical tourists, the UAE welcomed around half a million medical tourists, with visitors from Asia comprisin
g the largest group at 37 percent, followed by the wider Gulf region at 31 percent and Europe at 15 percent.
Renée-Marie Stephano, GHA’s Chief Executive Officer, stated, ‘We extend our heartfelt congratulations to M42 International Patient Services for achieving GHA Certification for Excellence in Medical Travel Patient Experience – the first organisation in the Middle East to achieve recognition under this programme. The Certification offers organisations a unique opportunity to delve deeply into their global/international patient service practices, effecting positive change in quality, safety, and overall patient experience. GHA Certification also serves as a powerful tool for increasing visibility to patients and other international payers. By prioritising operational excellence and patient-centred care, GHA’s Certification plays a pivotal role in building patient trust. We commend M42 International Patient Services for its unwavering commitment to service excellence and steadfast support for the unique n
eeds of medical travel patients.’
Source: Emirates News Agency